Contact
Talk to us
One address, read by the people who build this. There is no ticket queue to disappear into and no bot to get past first.
No contact form · No phone tree · No account needed to write to us
What to include, so we can actually help
Everything goes to the same address. These are the details that save a round trip.
Setting up
Stuck on the embed, connecting a processor, or working out which plan fits? Send the address of the page the widget should be on, and your widget key if you have got as far as building one. A screenshot of what you are seeing beats a description of it.Billing
Invoices, changing plan, or a charge that does not look right. Include the date and the amount and we can find it — we do not need your card details and will never ask for them.Something broken
A donation that did not record, an email that never arrived, a page that will not load. Tell us roughly when it happened and what you expected instead. If it involves a specific gift, the receipt number is the fastest thing to give us.Security
Put “Security” in the subject line so it gets read first. Tell us what you found and how to reproduce it, give us a reasonable window to fix it, and we will not take action against anyone who reports something in good faith.
You gave to a nonprofit and have a question
Receipts, refunds and changes to a monthly gift come from the organization you gave to, not from us. They took the payment, the money settled into their own account, and they are the only ones who can act on it — Aurora never held your gift at any point.
If you cannot reach them, or you are not sure who they are, write to us with the name on the charge and the email address you gave with and we will help you find them. If you think a page is impersonating a charity, tell us that too: that one is ours to deal with.
For businesses
Want to host a local nonprofit’s needs on your cart page or on a page with both your names on it? Tell us which organization, or tell us roughly where you are and we will say who is already using Aurora nearby. There is nothing for you to buy and nothing for you to sign with us.